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Kerry Bodine
Kerry Bodine 
Bodine & Co. delivers insightful, actionable customer experience consulting, training, and speaking engagements that transform organizations.
Why We Fail: Learning From Experience Design Failures
Why We Fail: Learning From Experience Design Failures – Victor Lombardi
Great review of the nature of failure and how even great companies and great people have and will continue to fail. One of the more important realization that are discussed is that everything really is about the experience.
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