HorizonCX: Customer Experience Foundations

HorizonCX: Customer Experience Foundations – Intro to Universal CXM English

If you are brand new to the role of Customer Experience (CX) within your organization, just getting started in a CX role, or even if you have been in a CX role for some time, consider how formalized and structured training in the essentials of customer experience management can help you build your CX knowledge-base, accelerate your career, and enhance the success of your organization.

HorizonCX: Customer Experience Foundations Read More »

Medallia Institute: Operational Customer Experience Management

Medallia Institute: Operational Customer Experience Management – Intro to Universal CXM English

No matter your role or experience, learn the Medallia Platform and its suite of products when you need, how you want, and wherever you are. The Education & Enablement programs enable you to listen and act on feedback, stay up-to-date on best practices, and advance your career and skillset.

Medallia Institute: Operational Customer Experience Management Read More »

Xn Partners: Clientes Encantados

Xn Partners: Clientes Encantados – Intro to Universal CXM Español

Este taller ha sido diseñado para que los participantes logren comprender al «cliente» como la esencia que justifica la existencia de cualquier organización. Las organizaciones existen porque hay un cliente dispuesto a demandar sus productos y servicios. Desde esta perspectiva, se trabajará con los participantes para que logren comprender la importancia y la función vital de los líderes en la construcción de una cultura «cliente-céntrica».

Xn Partners: Clientes Encantados Read More »

ClearAction: Leading Customer Experience as a Team Sport

ClearAction: Leading Customer Experience as a Team Sport – Intro to Universal CXM English

This course is universally applicable to customer experience, employee experience, and partner experience. It highlights commonalities and cross-pollination. Employees are customers of their supervisors. Partners are customers of your partnership ecosystem. XM is stronger when you consider these 3 together.

ClearAction: Leading Customer Experience as a Team Sport Read More »