CXPA Peer to Peer CCXP Study Group
CXPA Peer to Peer CCXP Study Group Read More »
Our Topic Guides–CXPA members with extensive experience in the profession–have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success.
This certification journey from Qualtrics XM Institute is designed for anyone interested in XM. Learn the fundamentals of developing the required competencies to build and mature your XM, CX, and EX programs. Showcase your proficiency by earning the certification.
Qualtrics XM Institute: XM Fundamentals Bootcamp Read More »
If you are brand new to the role of Customer Experience (CX) within your organization, just getting started in a CX role, or even if you have been in a CX role for some time, consider how formalized and structured training in the essentials of customer experience management can help you build your CX knowledge-base, accelerate your career, and enhance the success of your organization.
HorizonCX: Customer Experience Foundations Read More »
No matter your role or experience, learn the Medallia Platform and its suite of products when you need, how you want, and wherever you are. The Education & Enablement programs enable you to listen and act on feedback, stay up-to-date on best practices, and advance your career and skillset.
Medallia Institute: Operational Customer Experience Management Read More »
Este taller ha sido diseñado para que los participantes logren comprender al «cliente» como la esencia que justifica la existencia de cualquier organización. Las organizaciones existen porque hay un cliente dispuesto a demandar sus productos y servicios. Desde esta perspectiva, se trabajará con los participantes para que logren comprender la importancia y la función vital de los líderes en la construcción de una cultura «cliente-céntrica».
Xn Partners: Clientes Encantados Read More »
Introduce employees to the basic concepts of Customer Experience (CX) Excellence. This online course series covers the five domains of knowledge and skills essential to the application and practice of the Customer Experience discipline.
CX University: Introduction to CX Excellence Read More »
This is a customer experience (CX) foundation masterclass that will cover all the concepts that is neccesary for a team to undetstand before embarking on a CX transformation initiative.
Brandlove: CX Foundation Read More »
This course is universally applicable to customer experience, employee experience, and partner experience. It highlights commonalities and cross-pollination. Employees are customers of their supervisors. Partners are customers of your partnership ecosystem. XM is stronger when you consider these 3 together.
ClearAction: Leading Customer Experience as a Team Sport Read More »