Bill Quiseng
Bill Quiseng 
Award-winning Customer Service Expert, Keynote Speaker, Author and Blogger
Influenciador(a)
Shep Hyken
Shep Hyken – New York Times and Wall Street Journal best-selling author
Meet Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
Flavio Martins
Flavio Martins – VP of Operations and Customer Support at DigiCert
Flavio is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. DigiCert is trusted by thousands of government, education, and Fortune 500 organizations.
Claudia Vale
Claudia Vale – Customer Experience Consultant 
1ª Latina a ganhar o CX Innovation e o CX Impacts Awards.
Jeanne Bliss
Jeanne Bliss
Fundadora e presidente da companhia CustomerBliss e co-fundadora e membro da Customer Experience Professionals Association, Jeanne Bliss é pioneira no ramo de customer experience
Kerry Bodine
Kerry Bodine
Bodine & Co. delivers insightful, actionable customer experience consulting, training, and speaking engagements that transform organizations.
