Award-winning Customer Service Expert, Keynote Speaker, Author and Blogger
Shep Hyken – New York Times and Wall Street Journal best-selling author
Meet Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
Flavio Martins – VP of Operations and Customer Support at DigiCert
Flavio is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. DigiCert is trusted by thousands of government, education, and Fortune 500 organizations.