CXPA Peer to Peer CCXP Study Group
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CXPA Topic Guides
CXPA Topic Guides – Intro to Universal CXM 
Our Topic Guides–CXPA members with extensive experience in the profession–have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success.
Qualtrics XM Institute: XM Fundamentals Bootcamp
Qualtrics XM Institute: XM Fundamentals Bootcamp – Intro to Universal CXM
This certification journey from Qualtrics XM Institute is designed for anyone interested in XM. Learn the fundamentals of developing the required competencies to build and mature your XM, CX, and EX programs. Showcase your proficiency by earning the certification.
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Medallia Institute: Operational Customer Experience Management
Medallia Institute: Operational Customer Experience Management – Intro to Universal CXM
No matter your role or experience, learn the Medallia Platform and its suite of products when you need, how you want, and wherever you are. The Education & Enablement programs enable you to listen and act on feedback, stay up-to-date on best practices, and advance your career and skillset.
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CX University: Introduction to CX Excellence
CX University: Introduction to CX Excellence – Intro to Universal CXM
Introduce employees to the basic concepts of Customer Experience (CX) Excellence. This online course series covers the five domains of knowledge and skills essential to the application and practice of the Customer Experience discipline.
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Brandlove: CX Foundation
Brandlove: CX Foundation – Intro to Universal CXM
This is a customer experience (CX) foundation masterclass that will cover all the concepts that is neccesary for a team to undetstand before embarking on a CX transformation initiative.
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ClearAction: Leading Customer Experience as a Team Sport
ClearAction: Leading Customer Experience as a Team Sport – Intro to Universal CXM
This course is universally applicable to customer experience, employee experience, and partner experience. It highlights commonalities and cross-pollination. Employees are customers of their supervisors. Partners are customers of your partnership ecosystem. XM is stronger when you consider these 3 together.
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ClearAction: Experience Value Exchange
ClearAction: Experience Value Exchange – Influence Universal CXM
A team sport means every player is essential to winning. For customer experience, a mis-step by any work group in your enterprise can spoil it.
No matter how wonderful your CX technology is, no matter how well designed and polished your touchpoints are, . . .
. . . the truth is this: what happens behind the scenes is frequently the cause of pebbles in customers’ shoes.
Making CX a team sport means you’re making customer-centered thinking and doing a way of life for all.
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Study: CCXP Exam Study Guide
Study: CCXP Exam Study Guide – Universal CXM
Refer to this comprehensive test prep course to get ready for the Certified Customer Experience Professional (CCXP) exam. The course goes over all of the concepts you’ll need to know for the test, and you can make sure you’re ready by taking the course’s lesson quizzes and chapter exams.
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