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Medallia Institute: Operational Customer Experience Management

Medallia Institute: Operational Customer Experience Management – Intro to Universal CXM English

No matter your role or experience, learn the Medallia Platform and its suite of products when you need, how you want, and wherever you are. The Education & Enablement programs enable you to listen and act on feedback, stay up-to-date on best practices, and advance your career and skillset.

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ClearAction: Leading Customer Experience as a Team Sport

ClearAction: Leading Customer Experience as a Team Sport – Intro to Universal CXM English

This course is universally applicable to customer experience, employee experience, and partner experience. It highlights commonalities and cross-pollination. Employees are customers of their supervisors. Partners are customers of your partnership ecosystem. XM is stronger when you consider these 3 together.

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ClearAction: Experience Value Exchange

ClearAction: Experience Value Exchange – Influence Universal CXMEnglish

A team sport means every player is essential to winning. For customer experience, a mis-step by any work group in your enterprise can spoil it.

No matter how wonderful your CX technology is, no matter how well designed and polished your touchpoints are, . . .

. . . the truth is this: what happens behind the scenes is frequently the cause of pebbles in customers’ shoes.

Making CX a team sport means you’re making customer-centered thinking and doing a way of life for all.

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