Inovação

ClearAction: Experience Value Exchange

Inovação

ClearAction: Experience Value Exchange – Influence Universal CXMEnglish

A team sport means every player is essential to winning. For customer experience, a mis-step by any work group in your enterprise can spoil it.

No matter how wonderful your CX technology is, no matter how well designed and polished your touchpoints are, . . .

. . . the truth is this: what happens behind the scenes is frequently the cause of pebbles in customers’ shoes.

Making CX a team sport means you’re making customer-centered thinking and doing a way of life for all.

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OmniTouch: CXM & CCXP Exam Prep Workshop

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OmniTouch: CXM & CCXP Exam Prep Workshop – Universal CXM English

In the Customer Experience Management Training course, you’ll receive 18 hours of facilitated learning delivered via 4 x 4.5-hour live Zoom sessions, teaching you the five core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) ensuring the skills you learn are aligned to globally recognised best-practice techniques.

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CX University: 90 Days Roadmap to PSX

Inovação

CX University: 90 Days Roadmap to PSX – Universal PXM English

Take your career to the next level with professional training in Patient Experience and certifications to prove your mastery and skills! The 90-Days Roadmap to PXS program will immerse you in a short-term professional development cohort with access to online, independent study courses, live training and discussions with other colleagues, expert guidance from our certified PX specialists, and lots of preparation to sit for the Patient Experience Specialist (PXS)™ exam.

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B-Pro: How to Drive CX Talk to Action (Hebrew)

Inovação

B-Pro: How to Drive CX Talk to Action (Hebrew) – Universal CXM

חברות שמצטיינות בחווית לקוח יוצאות מהר יותר ממשברים, עד פי 3 מחברות אחרות! אבל לא רק: 86 אחוז מהקונים מוכנים לשלם יותר לארגון שיעניק להם חווית לקוח טובה יותר. חווית לקוח קשורה באופן ישיר לשימור לקוחות קיימים, שביעות רצון ורכישת מוצרים נוספים ומעל 70 אחוז מהלקוחות שלכם, צפויים לספר על חווית שירות מצוינת לעוד שישה אנשים לפחות. ועכשיו… בואו נלמד איך עוברים מדיבורים למעשים.

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