Trải nghiệm khách hàng là cơ hội để các lãnh đạo, các công ty tạo nên lợi thế cạnh tranh vượt trội trong thời đại số – thời đại của khách hàng. Mục đích của quản trị trải nghiệm khách hàng giúp doanh nghiệp vận hành và sáng tạo dựa trên khách hàng, từ đó tạo ra khách hàng trung thành và giới thiệu, đạt được sự tăng trưởng cao nhưng bền vững.
CEM Partner: CX Master Read More »
A practical introduction to the key concepts, best practices and disciplines of CX mastery. Establish the financial justification of your CX program.
Acceleration Strategy: Experience Management Read More »
The Loyalty Experience… You want to know what NPS is really all about? How to turn it into a successful programme adopted by the business? With the actual real-life experience of running international NPS Programmes, this course contains the tips and hard lessons to make it a success in the unruly business life.
Wilms & Co: Customer Experience Masterclass Read More »
The Customer Experience Masterclass will help you broaden and deepen your knowledge of CX. And not only that: a Masterclass also offers the opportunity to meet some 15 peers to learn from. To become a strong Customer Experience leader, it is important to be challenged. And Nienke likes to do that: she challenges you to see different scenarios, to make connections, to think one step ahead, to think more and more from the perspective of both the customer and the organization.
Nienke Bloem: CX Masterclass Read More »
La série CX500 français couvre les 6 domaines de l’expérience client. Cette série est conçue pour le leadership CX au sein des organisations. Cet ensemble prépare l’apprenant à la certification professionnelle en tant que (CXS)™. Période d’accès de 6 mois.
CX University: La Serie CX 500 Francais Read More »
With this course you will be prepared to confidently pass the CCXP exam and ramp up your CX career, fueled by the latest research and grounded in proven expertise and best practices.
CX University: 90 Days Roadmap to CCXP Read More »
Upskill your team through a learning experience delivered by fantastic Ian Golding, CCXP and certified CX trainer. This in-house course will ensure your organisation build the capabilities needed for sustainable and positive CX change. Who is better to inspire your team than a CX practitioner with dozens of masterclasses and projects behind him?
Ian Golding: CX Framework Read More »
Join the hundreds of CCXPs who have used ONLY this course to successfully pass the CCXP exam right away by following 100% of the course advice.
ClearAction: CCXP Exam Course Read More »
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry.
CXPA: Customer Experience Professionals Association Read More »
Serviço em nuvem aprimora o customer experience? Vivemos em plena transformação digital e para uma empresa se manter competitiva e melhorar os seus resultados ela precisa focar nas expectativas de seus clientes. Uma das iniciativas capazes de impactar neste cenário são os serviços de cloud computing, pois a nuvem aprimora o customer experience.
Serviço em nuvem aprimora o customer experience Read More »
