CXPA Peer to Peer CCXP Study Group
CXPA Peer to Peer CCXP Study Group Read More »
Inglês
CXPA Topic Guides
CXPA Topic Guides – Intro to Universal CXM 
Our Topic Guides–CXPA members with extensive experience in the profession–have curated our most relevant, popular articles, whitepapers, and webinars to bring you the very best information on topics that are critical to your success.
Qualtrics XM Institute: XM Fundamentals Bootcamp
Qualtrics XM Institute: XM Fundamentals Bootcamp – Intro to Universal CXM
This certification journey from Qualtrics XM Institute is designed for anyone interested in XM. Learn the fundamentals of developing the required competencies to build and mature your XM, CX, and EX programs. Showcase your proficiency by earning the certification.
Qualtrics XM Institute: XM Fundamentals Bootcamp Read More »
Acceleration Strategy: Experience Management
Acceleration Strategy: Experience Management – Universal CXM
A practical introduction to the key concepts, best practices and disciplines of CX mastery. Establish the financial justification of your CX program.
Acceleration Strategy: Experience Management Read More »
Nienke Bloem: CX Masterclass
Nienke Bloem: CX Masterclass – Nienke Bloem
The Customer Experience Masterclass will help you broaden and deepen your knowledge of CX. And not only that: a Masterclass also offers the opportunity to meet some 15 peers to learn from. To become a strong Customer Experience leader, it is important to be challenged. And Nienke likes to do that: she challenges you to see different scenarios, to make connections, to think one step ahead, to think more and more from the perspective of both the customer and the organization.
Nienke Bloem: CX Masterclass Read More »
Ian Golding: CX Framework
Ian Golding: CX Framework – Customer Experience Magazine (CSM)
Upskill your team through a learning experience delivered by fantastic Ian Golding, CCXP and certified CX trainer. This in-house course will ensure your organisation build the capabilities needed for sustainable and positive CX change. Who is better to inspire your team than a CX practitioner with dozens of masterclasses and projects behind him?
Ian Golding: CX Framework Read More »
ClearAction: CCXP Exam Course
ClearAction: CCXP Exam Course – ClearAction Continuum
Join the hundreds of CCXPs who have used ONLY this course to successfully pass the CCXP exam right away by following 100% of the course advice.
ClearAction: CCXP Exam Course Read More »
CXPA: Customer Experience Professionals Association
CXPA: Customer Experience Professionals Association – CCXP Exam administration
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry.
CXPA: Customer Experience Professionals Association Read More »
Leveraging AI to Build Customer Empathy
Leveraging AI to Build Customer Empathy – Customer Experience Insights
Leveraging AI to Build Customer Empathy Read More »
Redefining the Patient Experience with Collaborative Care
Redefining the Patient Experience with Collaborative Care – Harvard Business Review
It’s a common patient complaint about the people involved in their care: “Sometimes the left hand doesn’t seem to know what the right hand is doing. I don’t feel everyone is working together.” To address this issue, nurses at ThedaCare employed lean techniques to create a patient-centered, team-based model that’s producing solid results.
Redefining the Patient Experience with Collaborative Care Read More »
