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Redefining the Patient Experience with Collaborative Care

Redefining the Patient Experience with Collaborative Care – Harvard Business Review English

It’s a common patient complaint about the people involved in their care: “Sometimes the left hand doesn’t seem to know what the right hand is doing. I don’t feel everyone is working together.” To address this issue, nurses at ThedaCare employed lean techniques to create a patient-centered, team-based model that’s producing solid results.

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