Management Lessons from Mayo Clinic: Inside one of the world’s most admired service organizations – Leonard L. Berry e Kent Seltman

Management Lessons from Mayo Clinic: Inside one of the world’s most admired service organizations – Leonard L. Berry e Kent Seltman

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees.