CX Certification builds the CX proficiency to drive business growth and gives teams the confidence to execute their CX vision, with professional recognition for their unique expertise.
CX Certification – Forrester Read More »
Learners were awarded the CXSTM or PXSTM certificates to elevate their professional standing, the standards of excellence in their organization, and bring fullness to the CX and PX disciplines.
Customer Experience Specialist (CXS) Read More »
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Chief Evangelist at MURAL, the leading online whiteboard.
Experiencing Information Read More »
Learn About Strategy, Innovation & More. Case Studies. People Management. Tools & Templates. Leadership & Management. Strategy & Execution.
Harvard Business Review Read More »
We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today’s unprecedented change in order to succeed.
Somos uma comunidade de pessoas apaixonadas pelo cliente. O Amigos dos CX é um grupo do Telegram, nosso propósito é reunir profissionais para discutir e trocar experiências sobre o mercado de Customer Experience e tudo que estiver ligado a felicidade e sucesso do cliente.
For more than three decades, Disney Institute has been helping to advise and train a variety of professionals, teams and organizations worldwide based on the business insights and best practices of Disney parks and resorts.
CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional.
It’s comprehensive, yet easy to read covering best practices, fundamentals, and mastery of Customer Experience. Apply what you know with lesson activities and playbooks.
