Contextual Design: Defining Customer-Centered Systems
Contextual Design: Defining Customer-Centered Systems – Hugh Beyer e Karen Holtzblatt ![English](https://biblioteca.solucx.com.br//wp-content/uploads/2021/01/united-states-english.png)
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations.
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