Chegou a hora de descobrir como está a experiência do cliente no setor de moda, e para isso, convidamos especialistas da C&A e Alpargatas para um webinar.
CX Fashion: A experiência do cliente no setor de moda Read More »
Companies of all stripes have invested heavily in tools and technologies to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX).
Prediction: The future of CX Read More »
So we know that the B2B sales environment has changed. With business models evolving towards Everything as a Service, consumerisation of business purchases and technology enabling customer interactions all being underpinned by the availability of information.
Align Sales with your Customer’s Buying Journey Read More »
When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction.
7 Situations Where Customer Communities Improve Customer Experience Read More »
Gamification is a strategy used to add elements of game playing and design to non-gaming settings. Adding game-like features to existing settings can bring about increased engagement from existing customers and attract new customers to your brand.
3 Ways to Introduce Gamification to Your CX Strategy Read More »
You can’t build a large customer base without engaging them first. But your customer engagement efforts shouldn’t stop once someone buys.
Customer Engagement: 8 Powerful Strategies to Implement in 2022 Read More »
Essa pergunta foi feita para a Lucia Haracemiv, Founder, do DNA de Vendas durante um webinar do Customer Success Lab.
Previsibilidade em Customer Success: é viável? Read More »
Every company is focused on trying to understand and improve its interactions with customers who are becoming increasingly powerful.
Transforming Customer Experience with Analytics Read More »
Existe una serie de prácticas, muchas de ellas muy instaladas en algunas compañías, que dificultan medir correctamente o el obtener conclusiones adecuadas de las mediciones sobre experiencias del cliente.
3 errores frecuentes al medir la experiencia del cliente Read More »
Customer experience has become a key part of corporate strategy. As it has increased in importance, many organizations have embarked on broad customer experience transformations.
Design a Customer Experience Transformation Read More »
