Companies of all stripes have invested heavily in tools and technologies to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX).
Prediction: The future of CX Read More »
NICE, a empresa que se antecede às tendências do mercado, compartilha com a Consumidor Moderno sua visão sobre a cloud computing.
É na nuvem que a jornada funciona mais Read More »
AR has a wide range of real-world applications, and customer experience is one area where it is currently being used extensively.
How Augmented Reality (AR) Continues to Transform Customer Experience Read More »
Voice-enabled interfaces and tools are exploding at an exponential rate across all industries, with notable growth in healthcare and in banking.
How Voice Will Elevate the Customer Experience in 2022 and Beyond Read More »
Companies across all industries are putting personalization at the center of their enterprise strategies.
Customer Experience in the Age of AI Read More »
Não é novidade que a tecnologia tem mudado a forma como vivemos. O fato é que todo o setor de saúde foi se movimentando, mas, por ser exaustivamente regulado, a inovação não foi tão rápida por aqui, como na mobilidade e na logística, por exemplo.
Inovação e melhoria de experiência do paciente: qual o próximo passo? Read More »
“Innovation” has become a buzzword in the customer experience field.
New Research: You’re Doing Customer Experience Innovation Wrong Read More »
As its popularity grew, NPS started to be gamed and misused in ways that hurt its credibility. Unaudited, self-reported Net Promoter Scores undermined the usefulness of NPS. Over time its creator, Fred Reichheld, realized that the only way to correct this problem was to introduce a hard, complementary metric that drew on accounting results.
Accelerated by the pandemic, digital-first interactions now carry the B2B buyer’s journey. This shift increased the importance and value of digital interactions within the marketing and sales process and has highlighted the ever-blurring lines between the marketing tech stack and the sales tech stack.
Enhancing The Digital Buying Experience And Closing Gaps In Your Sales Process Read More »
A Exame Academy, braço de educação da Exame, maior revista de negócios do país, tem o prazer de anunciar parceria com a Trevisan Escola de Negócios. Nossos anos de experiência premiando as melhores instituições de ensino do país permitiram conhecer a fundo cada uma delas.
MBA em ESG e IMPACT Read More »
