A lot of companies miss that a great employee experience turns to a great customer experience. Each function leads to valuable relationships, but when CX and EX are managed together, they create a unique, competitive advantage.
Why Every Company Needs a Chief Experience Officer Read More »
Meet Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
Branded customer communities have been around for years now, helping to connect customers and creating a direct line into customer needs and more for companies. Here are six ways customer communities provide a customer experience advantage.
How Customer Communities Improve Customer Experience Read More »
We’re on a mission to build better experiences. We’re a CX community creating and designing people first, services and experiences. Here’s your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
Flavio is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. DigiCert is trusted by thousands of government, education, and Fortune 500 organizations.
BlMajor topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.
O blog da Zendesk reúne as melhores dicas sobre as novas tendências no mercado de atendimento ao cliente.
Desenvolvem os setores de Customer Success e Customer Experience de forma inovadora e colaborativa a partir de conteúdos, eventos, troca de experiências e muito networking.
1ª Latina a ganhar o CX Innovation e o CX Impacts Awards.
Fundadora e presidente da companhia CustomerBliss e co-fundadora e membro da Customer Experience Professionals Association, Jeanne Bliss é pioneira no ramo de customer experience
