SAP Customer Experience
SAP Customer Experience – SAP 
Welcome to the SAP Customer Experience engagement page. This page will guide you along your way to a deeper understanding of your SAP Customer Experience solution.
Blog
Customer Think
Customer Think – Good Quality Content about CX
BlMajor topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.
Blog da Zendesk
Blog da Zendesk – Conteúdos de CX e Atendimento ao Cliente 
O blog da Zendesk reúne as melhores dicas sobre as novas tendências no mercado de atendimento ao cliente.
Shep Hyken
Shep Hyken: Create A Customer Service Culture – Shep Hyken
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Customer Bliss
Customer Bliss – Jeanne Bliss
This blog it’s all about treating customers with dignity and respect. She helps brands understand how they want to be remembered and then guides them to taking actions and demonstrating behaviors to show customers how much they’re valued.
Experiencing Information
Experiencing Information – Thoughts on how we experience information in the digital world
Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Chief Evangelist at MURAL, the leading online whiteboard.
Boxes and Arrows
Boxes and Arrows – Discussion of design
Boxes and Arrows is devoted to the practice, innovation, and discussion of design—including graphic design, interaction design, information architecture, and the design of business.
Harvard Business Review
Harvard Business Review (HBR) – Find the advice and resources you need to give you a competitive edge
Learn About Strategy, Innovation & More. Case Studies. People Management. Tools & Templates. Leadership & Management. Strategy & Execution.
go.forrester
Forrester – Helps organizations grow through customer obsession
We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today’s unprecedented change in order to succeed.
