Boxes and Arrows
Boxes and Arrows – Discussion of design 
Boxes and Arrows is devoted to the practice, innovation, and discussion of design—including graphic design, interaction design, information architecture, and the design of business.
Design
Harvard Business Review
Harvard Business Review (HBR) – Find the advice and resources you need to give you a competitive edge
Learn About Strategy, Innovation & More. Case Studies. People Management. Tools & Templates. Leadership & Management. Strategy & Execution.
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go.forrester
Forrester – Helps organizations grow through customer obsession
We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today’s unprecedented change in order to succeed.
Amigos do CX
Amigos do CX – Comunidade colaborativa de CX 
Somos uma comunidade de pessoas apaixonadas pelo cliente. O Amigos dos CX é um grupo do Telegram, nosso propósito é reunir profissionais para discutir e trocar experiências sobre o mercado de Customer Experience e tudo que estiver ligado a felicidade e sucesso do cliente.
CXPA
Customer Experience Professionals Association (CXPA) – Customer Experience Training
CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional.
CX University
CX University – Online courses leading to mastery of CX
It’s comprehensive, yet easy to read covering best practices, fundamentals, and mastery of Customer Experience. Apply what you know with lesson activities and playbooks.
Shift – FIAP
Shift: O cliente no centro do negócio – FIAP
As imersões acontecem em formato remoto, com aulas ao vivo na plataforma Microsoft Teams, conteúdo e metodologia pensados para o aprendizado digital. Todas as imersões trazem teoria e prática para você exercitar suas habilidades técnicas.
Conquist
Conquist: Certificação online em CX e CS – Roberto Madruga
Líder em Consultoria e Treinamento em Customer Experience & Success, Employee Experience, Cultura Organ, RH e Inovação
Contextual Design: Defining Customer-Centered Systems
Contextual Design: Defining Customer-Centered Systems – Hugh Beyer e Karen Holtzblatt
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations.
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Dedique-se de Coração
Dedique-se de Coração – Howard Schultz
A história da Starbucks não é apenas um registro de crescimento e sucesso. Ela conta também como uma empresa pode ser construída de maneira diferente. Em Dedique-se de coração percebemos que uma empresa pode, sim, funcionar com o coração, nutrir a alma e ainda dar lucros.
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