Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Chief Evangelist at MURAL, the leading online whiteboard.
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Boxes and Arrows is devoted to the practice, innovation, and discussion of design—including graphic design, interaction design, information architecture, and the design of business.
Learn About Strategy, Innovation & More. Case Studies. People Management. Tools & Templates. Leadership & Management. Strategy & Execution.
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We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today’s unprecedented change in order to succeed.
Somos uma comunidade de pessoas apaixonadas pelo cliente. O Amigos dos CX é um grupo do Telegram, nosso propósito é reunir profissionais para discutir e trocar experiências sobre o mercado de Customer Experience e tudo que estiver ligado a felicidade e sucesso do cliente.
CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional.
It’s comprehensive, yet easy to read covering best practices, fundamentals, and mastery of Customer Experience. Apply what you know with lesson activities and playbooks.
As imersões acontecem em formato remoto, com aulas ao vivo na plataforma Microsoft Teams, conteúdo e metodologia pensados para o aprendizado digital. Todas as imersões trazem teoria e prática para você exercitar suas habilidades técnicas.
Líder em Consultoria e Treinamento em Customer Experience & Success, Employee Experience, Cultura Organ, RH e Inovação
