Arquivos Employee Experience - Página 2 de 2

Employee Experience: cultura, engajamento e muito mais!

Employee Experience: cultura, engajamento e muito mais! – Instituto de Informações em RH

Um estudo recente da Deloitte revelou que quase 80% dos executivos do mundo todo avaliaram a Employee Experience como importante ou muito importante. Isto não nos surpreende se levarmos em consideração o seu impacto. Quando a experiência do colaborador é boa, quando os colaboradores estão felizes estão também mais comprometidos e podem realizar o seu trabalho de maneira mais eficiente.

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Not My Circus Not My Monkeys

Employee Experience / Livro

Not My Circus Not My Monkeys – Lance Gibbs

The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company’s employee experience is subpar, the customer’s experience will also suffer.

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The CMO of People: Manage Employees Like Customers with an Immersive Predictable Experience That Drives Productivity and Performance

Employee Experience / Livro

The CMO of People: Manage Employees Like Customers with an Immersive Predictable Experience That Drives Productivity and Performance – Peter Navin & David Creelman

Just as the Chief Marketing Officer curates an experience to get the best lifetime value from customers, the head of HR can curate an experience to get the best lifetime value from employees.

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Supporting your customers starts with supporting your employees

Employee Experience, Governança / Artigo

Supporting your customers starts with supporting your employees – Zendesk

With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.

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Why Invest In Employee Experience? Six (Proven) Reasons

Cultura, Employee Experience, Governança / Artigo

Why Invest In Employee Experience? Six (Proven) Reasons – Forbes

Employee and workforce experience (EX for short) matters just as much as customer experience (CX). Unsurprisingly, the two are inextricably linked: Good EX consistently leads to good CX and vice versa.

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What Businesses Can Do Today To Adapt In A Changing Customer Environment

Employee Experience, Governança / Artigo

What Businesses Can Do Today To Adapt In A Changing Customer Environment – Forbes

President of McorpCX and CX influencer, driving creative business strategies to radically improve how companies connect with their customers

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It’s All about CEX!

Cultura, Employee Experience, Entendendo o Cliente, Estratégia, Governança / Livro

It’s All about CEX!: The Essential Guide to Customer and Employee Experience – Jason S. Bradshaw

Of all the things that can make or break your business, the most critical is experience. Great experiences inspire customers and employees to advocate for you, while bad ones do the opposite. It sounds obvious, but so many companies fail because they don’t think this essential
factor is important to their bottom line.

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