Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Chief Evangelist at MURAL, the leading online whiteboard.
Experiencing Information Read More »
Learn About Strategy, Innovation & More. Case Studies. People Management. Tools & Templates. Leadership & Management. Strategy & Execution.
Harvard Business Review Read More »
We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today’s unprecedented change in order to succeed.
Somos uma comunidade de pessoas apaixonadas pelo cliente. O Amigos dos CX é um grupo do Telegram, nosso propósito é reunir profissionais para discutir e trocar experiências sobre o mercado de Customer Experience e tudo que estiver ligado a felicidade e sucesso do cliente.
For more than three decades, Disney Institute has been helping to advise and train a variety of professionals, teams and organizations worldwide based on the business insights and best practices of Disney parks and resorts.
CXPA believes that CX training is best conducted by qualified providers delivering content grounded in the six competencies of CXPA’s Customer Experience framework. This framework was developed through an extensive, psychometrically valid job task analysis study that researched community consensus on the job task scope of the CX professional.
As imersões acontecem em formato remoto, com aulas ao vivo na plataforma Microsoft Teams, conteúdo e metodologia pensados para o aprendizado digital. Todas as imersões trazem teoria e prática para você exercitar suas habilidades técnicas.
Líder em Consultoria e Treinamento em Customer Experience & Success, Employee Experience, Cultura Organ, RH e Inovação
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations.
Contextual Design: Defining Customer-Centered Systems Read More »
“We have to face the truth: the process of selling is broken. Customers have more choices and are under intense pressure. Yet few companies are facing this reality. When they don’t, a lingering malaise sets in.”
What the Customer Wants You to Know Read More »
