O Pix, novo meio de pagamento criado pelo Banco Central para simplificar as transações financeiras, promete melhorar os pagamentos digitais no Brasil, podendo se tornar um grande aliado aos e-commerces. Mas, por que as operações – tanto as B2C quanto as B2B – devem adotar o Pix?
5 vantagens do Pix para o e-commerce Read More »
There is no better time for financial firms to challenge the status quo of their digital operations. As this past
year has shown, customers want to feel financially confident, including having trust in their financial institutions to work in their best interests.
Taking the Financial Services CX to the Next Level Read More »
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
In this interview Matthew Nolan joins us today to talk about the democratisation of artificial intelligence (AI), what that means, the benefits and risks associated with that and some practical advice for leaders and practitioners looking to improve the experience that they deliver to their customers.
What the democratisation of artificial intelligence (AI) means for customer experience Read More »
The experience is more important than ever to customers who were rattled by COVID-19. So the findings will help you form smart business and customer experience goals for the post-pandemic economy.
What the post-pandemic customer experience looks like Read More »
Com uma cultura revolucionária, cuja premissa é adotar a felicidade como um modelo comercial, a Zappos.com viu seu faturamento passar de zero para US$ 1 bilhão em vendas brutas anuais em um período de 10 anos.
A Experiência Zappos Read More »
Phil Knight, o homem por trás da Nike, sempre foi uma figura envolta em mistério. Agora, neste livro franco e surpreendente, ele conta sua história.
A Marca da Vitória Read More »
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees.
Como podemos adaptar nosso negócio à era digital? Essa é a pergunta que vem tirando o sono de muitos CEOs, dirigentes e gestores de empresas diante da quantidade e profundidade das mudanças no ambiente de negócios nos últimos anos.
Transformação digital: Repensando o seu negócio para a era digital Read More »
