Why CSAT and NPS Are Not Enough
Why CSAT and NPS Are Not Enough – Plantt ![English](https://biblioteca.solucx.com.br//wp-content/uploads/2021/01/united-states-english.png)
Asking customers questions or asking them to score the company is used every day across all industries, providing additional information needed to assess the customer’s current state. But these methods are not enough to paint a complete picture.
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