A lot of companies miss that a great employee experience turns to a great customer experience. Each function leads to valuable relationships, but when CX and EX are managed together, they create a unique, competitive advantage.
Why Every Company Needs a Chief Experience Officer Read More »
Looking to improve customer engagement, reduce churn, increase lifetime value, and grow the bottom line? This post explains how you can deliver a top-notch customer experience powered by an online customer community.
Why an Online Community is Key to Your Customer Experience Read More »
Um dos grandes diferenciais da PeopleXperience é a contratação de profissionais ativos no mercado para os trabalhos de consultoria. Nossa metodologia exclusiva tem como objetivo simplificar o atendimento ao cliente, trazendo resultados efetivos.
Neste webinar, Ricardo Pena, cofundador da PeopleXperience, ensinou como você pode mapear a jornada do cliente e começar a criar experiências icônicas e inesquecíveis. Através de uma metodologia simples e eficiente você se tornará um especialista em relacionamento com o cliente.
Como os mapas da jornada do cliente podem melhorar a experiência Read More »
Meet Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
Branded customer communities have been around for years now, helping to connect customers and creating a direct line into customer needs and more for companies. Here are six ways customer communities provide a customer experience advantage.
How Customer Communities Improve Customer Experience Read More »
We’re on a mission to build better experiences. We’re a CX community creating and designing people first, services and experiences. Here’s your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
As its popularity grew, NPS started to be gamed and misused in ways that hurt its credibility. Unaudited, self-reported Net Promoter Scores undermined the usefulness of NPS. Over time its creator, Fred Reichheld, realized that the only way to correct this problem was to introduce a hard, complementary metric that drew on accounting results.
Um estudo recente da Deloitte revelou que quase 80% dos executivos do mundo todo avaliaram a Employee Experience como importante ou muito importante. Isto não nos surpreende se levarmos em consideração o seu impacto. Quando a experiência do colaborador é boa, quando os colaboradores estão felizes estão também mais comprometidos e podem realizar o seu trabalho de maneira mais eficiente.
Employee Experience: cultura, engajamento e muito mais! Read More »
Programa de afiliados é um sistema que liga dois extremos do processo de vendas: criador e afiliado. Saiba mais.
