À medida que avançamos para uma realidade digital, as boas experiências de compra e atendimento se tornam cruciais para o sucesso do negócio
Por que a experiência do cliente é protagonista em um mundo digital-first Read More »
Gamification is a strategy used to add elements of game playing and design to non-gaming settings. Adding game-like features to existing settings can bring about increased engagement from existing customers and attract new customers to your brand.
3 Ways to Introduce Gamification to Your CX Strategy Read More »
Customer experience drives business success. Create one that people love and your company will improve retention and loyalty, speeding up growth and increasing revenue in the process.
Customer Success vs. Customer Support: What’s the Difference? Read More »
You can’t build a large customer base without engaging them first. But your customer engagement efforts shouldn’t stop once someone buys.
Customer Engagement: 8 Powerful Strategies to Implement in 2022 Read More »
Las empresas hoy en día afirman estar haciendo un gran trabajo en la experiencia de los empleados. Proporcionan pasteles en los cumpleaños o colocan carteles extravagantes con palabras divertidas. Y eso es todo.
Experiencia del Empleado: La guía definitiva para RRHH Read More »
Just how personal do customers want their experience to be with a company when making a purchase?
How One Company Used Data to Rethink the Customer Journey Read More »
Its commom that human resources leaders assume that for a company to stand out as a great place to work. New research finds that this view is outdated: Engagement and retention don’t correlate with benefits awards.
Rethinking Your Approach to the Employee Experience Read More »
Companies across all industries are putting personalization at the center of their enterprise strategies.
Customer Experience in the Age of AI Read More »
Não é novidade que a tecnologia tem mudado a forma como vivemos. O fato é que todo o setor de saúde foi se movimentando, mas, por ser exaustivamente regulado, a inovação não foi tão rápida por aqui, como na mobilidade e na logística, por exemplo.
Inovação e melhoria de experiência do paciente: qual o próximo passo? Read More »
“Innovation” has become a buzzword in the customer experience field.
New Research: You’re Doing Customer Experience Innovation Wrong Read More »
