CEM Partner: CX Master

CEM Partner: CX Master – Universal CXM

Trải nghiệm khách hàng là cơ hội để các lãnh đạo, các công ty tạo nên lợi thế cạnh tranh vượt trội trong thời đại số – thời đại của khách hàng. Mục đích của quản trị trải nghiệm khách hàng giúp doanh nghiệp vận hành và sáng tạo dựa trên khách hàng, từ đó tạo ra khách hàng trung thành và giới thiệu, đạt được sự tăng trưởng cao nhưng bền vững. 

CEM Partner: CX Master Read More »

Nienke Bloem: CX Masterclass

Nienke Bloem: CX Masterclass – Nienke Bloem English

The Customer Experience Masterclass will help you broaden and deepen your knowledge of CX. And not only that: a Masterclass also offers the opportunity to meet some 15 peers to learn from. To become a strong Customer Experience leader, it is important to be challenged. And Nienke likes to do that: she challenges you to see different scenarios, to make connections, to think one step ahead, to think more and more from the perspective of both the customer and the organization.

Nienke Bloem: CX Masterclass Read More »

CXPA: Customer Experience Professionals Association

CXPA: Customer Experience Professionals Association – CCXP Exam administration English

The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry.

CXPA: Customer Experience Professionals Association Read More »