AR has a wide range of real-world applications, and customer experience is one area where it is currently being used extensively.
How Augmented Reality (AR) Continues to Transform Customer Experience Read More »
Voice-enabled interfaces and tools are exploding at an exponential rate across all industries, with notable growth in healthcare and in banking.
How Voice Will Elevate the Customer Experience in 2022 and Beyond Read More »
Companies invest billions of dollars annually to learn what consumers want and expect. Yet they still don’t understand their customers as well as they think they do.
Emphasizing Empathy as a Cornerstone of the Customer Experience Read More »
Welcome to the SAP Customer Experience engagement page. This page will guide you along your way to a deeper understanding of your SAP Customer Experience solution.
SAP Customer Experience Read More »
When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction.
7 Situations Where Customer Communities Improve Customer Experience Read More »
Gamification is a strategy used to add elements of game playing and design to non-gaming settings. Adding game-like features to existing settings can bring about increased engagement from existing customers and attract new customers to your brand.
3 Ways to Introduce Gamification to Your CX Strategy Read More »
Customer experience drives business success. Create one that people love and your company will improve retention and loyalty, speeding up growth and increasing revenue in the process.
Customer Success vs. Customer Support: What’s the Difference? Read More »
You can’t build a large customer base without engaging them first. But your customer engagement efforts shouldn’t stop once someone buys.
Customer Engagement: 8 Powerful Strategies to Implement in 2022 Read More »
Just how personal do customers want their experience to be with a company when making a purchase?
How One Company Used Data to Rethink the Customer Journey Read More »
Its commom that human resources leaders assume that for a company to stand out as a great place to work. New research finds that this view is outdated: Engagement and retention don’t correlate with benefits awards.
Rethinking Your Approach to the Employee Experience Read More »
