Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.
The Service Culture Handbook Read More »
Can customer feedback improve performance? Absolutely! But that all depends on how effectively you’re closing the loop with your customers.
How to Close the Loop on Customer Feedback Read More »
There is no better time for financial firms to challenge the status quo of their digital operations. As this past
year has shown, customers want to feel financially confident, including having trust in their financial institutions to work in their best interests.
Taking the Financial Services CX to the Next Level Read More »
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
In this interview Matthew Nolan joins us today to talk about the democratisation of artificial intelligence (AI), what that means, the benefits and risks associated with that and some practical advice for leaders and practitioners looking to improve the experience that they deliver to their customers.
What the democratisation of artificial intelligence (AI) means for customer experience Read More »
The experience is more important than ever to customers who were rattled by COVID-19. So the findings will help you form smart business and customer experience goals for the post-pandemic economy.
What the post-pandemic customer experience looks like Read More »
This blog it’s all about treating customers with dignity and respect. She helps brands understand how they want to be remembered and then guides them to taking actions and demonstrating behaviors to show customers how much they’re valued.
Each team has a different plan for their relationships, with unique goals, focal points, and measurements. And when it comes to new opportunities, it’s clear that it’s up to Sales to get the customer to sign the deal. But what about existing customers?
Customer Success vs. Sales; Who Should Own Renewals? Read More »
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more.
Delivering Happiness: A Path to Profits, Passion, and Purpose Read More »
B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to-business realm.
B2B Customer Experience Read More »
