New trends and progressive digitalization have an impact on how we perceive ourselves as employees and the companies we work for. Without unnecessary obstacles, we want to perform our daily duties, achieve goals and feel support within the team.
Design Thinking rethinks the workspace Read More »
Brands like Google, Apple, Microsoft, Amazon, and AirBnb have played critical roles in universally elevating people’s design and experience sensibilities.
A great employee experience is critical for a successful customer experience Read More »
Mapear processos de uma empresa é o primeiro passo para desenhar um jornada de sucesso para os clientes. A cultura centrada no sucesso do cliente, o Customer Success, vem alimentado essa visão, que desenha uma verdadeira jornada de experiências para os clientes de uma empresa.
A jornada do cliente baseada em valores Read More »
El análisis de clientes consiste en monitorear y estudiar los datos recabados en las diferentes interacciones con los clientes, para encontrar oportunidades de mejora y agregar valor a la experiencia del cliente.
Análisis de clientes: 6 métodos efectivos para empresas Read More »
AR has a wide range of real-world applications, and customer experience is one area where it is currently being used extensively.
How Augmented Reality (AR) Continues to Transform Customer Experience Read More »
Customer research is conducted so as to identify customer segments, needs, and behaviors. It can be carried out as part of market research, user research, or design research.
Voice-enabled interfaces and tools are exploding at an exponential rate across all industries, with notable growth in healthcare and in banking.
How Voice Will Elevate the Customer Experience in 2022 and Beyond Read More »
A jornada do cliente em Customer Success e em Customer Experience tem se tornado cada vez mais importante dentro das empresas. Não é à toa que negócios que são exemplos de sucesso mundial – como Disney e Amazon – adotam essas culturas.
A Jornada do Cliente em Customer Success Vs. Customer Experience Read More »
Companies invest billions of dollars annually to learn what consumers want and expect. Yet they still don’t understand their customers as well as they think they do.
Emphasizing Empathy as a Cornerstone of the Customer Experience Read More »
When executed with proper planning and resources, a customer community can have a tangible impact on key business performance indicators, including ticket deflection, revenue generation, and customer satisfaction.
7 Situations Where Customer Communities Improve Customer Experience Read More »
