Em janeiro a cidade de Nova York foi palco da maior feira de varejo do mundo, a “NRF 2023 Retail’s Big Show”. Promovida pela National Retail Federation, o evento já está em sua 113ª edição e tem como objetivo mostrar as principais novidades do segmento.
NRF2023: As tendências que prometem impactar o CX Read More »
Welcome to the SAP Customer Experience engagement page. This page will guide you along your way to a deeper understanding of your SAP Customer Experience solution.
SAP Customer Experience Read More »
BlMajor topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.
O blog da Zendesk reúne as melhores dicas sobre as novas tendências no mercado de atendimento ao cliente.
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
This blog it’s all about treating customers with dignity and respect. She helps brands understand how they want to be remembered and then guides them to taking actions and demonstrating behaviors to show customers how much they’re valued.
Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Chief Evangelist at MURAL, the leading online whiteboard.
Experiencing Information Read More »
Boxes and Arrows is devoted to the practice, innovation, and discussion of design—including graphic design, interaction design, information architecture, and the design of business.
Learn About Strategy, Innovation & More. Case Studies. People Management. Tools & Templates. Leadership & Management. Strategy & Execution.
Harvard Business Review Read More »
We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today’s unprecedented change in order to succeed.
