Customer experience drives business success. Create one that people love and your company will improve retention and loyalty, speeding up growth and increasing revenue in the process.
Customer Success vs. Customer Support: What’s the Difference? Read More »
Just how personal do customers want their experience to be with a company when making a purchase?
How One Company Used Data to Rethink the Customer Journey Read More »
“Innovation” has become a buzzword in the customer experience field.
New Research: You’re Doing Customer Experience Innovation Wrong Read More »
Neste episódio, Lui von Holleben, co-founder do Customer Success Lab responde a pergunta “Um CSM precisa saber vender?”
Um Customer Success Manager precisa saber vender? Read More »
Nascidos em meio a crises, são mais pragmáticos do que as gerações anteriores e isto reflete no seu estilo de consumo.
O que a geração Z nos diz sobre Experiência do Cliente Read More »
What makes a great customer experience? For some brands, it’s a frictionless journey. For others, it’s a memorable experience. But few brands are successful being both frictionless and memorable.
What’s the Right Customer Experience for Your Brand? Read More »
A prática de desenhar a experiência do usuário vem se tornando uma função necessária em todos os modelo de negócio (principalmente em produtos e serviços digitais).
Somos todos Customer Experince Read More »
Award-winning Customer Service Expert, Keynote Speaker, Author and Blogger
En marketing resulta útil saber cuál es el valor de los clientes. Una técnica que nos permite calcular este valor es el Customer Lifetime Value (CLV) o valor del ciclo de vida de los clientes.
Customer Lifetime Value: calculando el valor de los clientes Read More »
Cuando enfocamos la experiencia del cliente (customer experience o CX) desde indicadores de desempeño, tales como el Índice de Recomendación Neta (su acrónimo en inglés NPS(4)), podemos construir un alineamiento de los colaboradores con los resultados de la empresa.
¿Qué es la experiencia del cliente? ¿Qué aporta a la empresa? Read More »
