Landbot
Landbot – Criador de Chatbots No-Code 
Converta leads, capture dados e personalize a jornada do cliente em tempo real, sem precisar programar!
Estratégia
How to build a world class CX dashboard
How to build a world class CX dashboard – Julia Ahlfeldt
This CX Mini Masterclass explores best practices for building a CX dashboard, a critically important tool for any CX program. Special guest and customer experience expert, Ben Motteram takes listeners through the benefits and uses of a CX dashboard, he provides insights on how to build one with the end user in mind.
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Descubra como implementar o atendimento digital de forma efetiva
Descubra como implementar o atendimento digital de forma efetiva – Movidesk 
Esclareça processos, defina seus canais de forma estratégica e centralize tudo no mesmo espaço. Estas são algumas dicas para implementar o atendimento digital de forma efetiva no seu negócio. Saiba mais!
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Canais de atendimento: como escolher o seu?
Canais de atendimento: como escolher o seu? – Qualitor
Seja qual for o segmento, as empresas mais competitivas já identificaram que, para se manterem no mercado otimizando a experiência de seus clientes, precisam investir em estratégias que multipliquem e conectem os canais de atendimento.
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The Net Promoter System’s “Inner Loop”: The Secret to Individual Learning and Connections with Customers
The Net Promoter System’s “Inner Loop”: The Secret to Individual Learning and Connections with Customers – Bain & Company
The key is enabling employees to get real-time feedback directly from customers.
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets – Micah Solomon
The Heart of Hospitality is the essential guide to creating exceptional customer service and hospitality for guests of all generations, including millennials, boomers, and more.
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Pirâmide de Aprendizagem: ensinar ajuda a aprender?
Pirâmide de Aprendizagem: ensinar ajuda a aprender? – Folha Dirigida
No dia a dia, nós recebemos diversos estímulos externos que podem dificultar a atenção nos estudos. Por isso, surgiram discussões sobre formas de aprendizagem que tiram o estudante de uma posição passiva de apenas ler ou ouvir.
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise – Horst Schulze
Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism – and creating the right systems to achieve them – he inspired thousands to embrace the core ideal of sheer unadulterated excellence.
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Why B2B Marketers Should Differentiate On Customer Experience
Why B2B Marketers Should Differentiate On Customer Experience – Forrester
In this conversation with Johannesburg-based author Mark Eardley, we discuss why differentiation seriously matters and how customer centricity (what Forrester calls customer obsession) plays a key role in getting your firm to stand out from the crowd.
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Hug Your Haters: How to Embrace Complaints and Keep Your Customers – Jay Baer
Haters are not your problem, ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
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