What makes a great customer experience? For some brands, it’s a frictionless journey. For others, it’s a memorable experience. But few brands are successful being both frictionless and memorable.
What’s the Right Customer Experience for Your Brand? Read More »
Aunque cada vez son menos, muchas empresas ven el servicio al cliente como un costo que deben asumir para poder hacer negocios. En consecuencia, no sólo asignan escasos recursos a programas orientados a mejorar la calidad del servicio al cliente.
Marketing TIP’S: el impacto del servicio al cliente en la rentabilidad de la empresa. Read More »
Customers today demand a convenient and effortless experience when they are interacting with a brand through any of a brand’s channels, making the reduction of customer friction and pain points a key part of modern marketing.
4 Ways To Improve Your Customer Effort Score Read More »
Customer retention is crucial for businesses of all types, even for those that are expanding and gaining new customers daily.
Measuring and Improving Customer Satisfaction Through Behavioral Analytics Read More »
Benchmark da taxa de respostas por canais de E-mail, SMS, Tablet e QR Code.
Benchmark de Taxa de Resposta por Canais Read More »
Neste artigo, vamos falar um pouco sobre as seis leis do CX, que fazem parte do manual, (se é que ele existe), para uma cultura centrada no cliente. E funcionam como um guia para a aplicação da visão de Customer Experience, ou Experiência do Cliente.
As seis leis do CX (Customer Experience): você sabe quais são? Read More »
Looking to improve customer engagement, reduce churn, increase lifetime value, and grow the bottom line? This post explains how you can deliver a top-notch customer experience powered by an online customer community.
Why an Online Community is Key to Your Customer Experience Read More »
Branded customer communities have been around for years now, helping to connect customers and creating a direct line into customer needs and more for companies. Here are six ways customer communities provide a customer experience advantage.
How Customer Communities Improve Customer Experience Read More »
Programa de afiliados é um sistema que liga dois extremos do processo de vendas: criador e afiliado. Saiba mais.
Loyalty is one of the most overused phrases in business today. To most companies, it invariably means “customers give us all their money.” But that is not what loyalty is. So, today we’re going to talk about the five rules that will build customer loyalty.
5 RULES THAT ABSOLUTELY BUILD CUSTOMER LOYALTY Read More »
