With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.
Supporting your customers starts with supporting your employees Read More »
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.
The Service Culture Handbook Read More »
Nesse episódio o Edu e o Scaff receberem Sérgio Schuler, Product Manager da re:ceeve e especialista no tema Jobs to be Done.
Para garantir o sucesso do cliente, você precisa de um time de Customer Success que se comunique e se relacione proativamente com ele, oferecendo suporte, educando e dando dicas para que ele tenha uma experiência cada vez melhor com a sua marca.
Como criar times de CS em empresas tradicionais ou que estão em transformação Read More »
Como empreendedor ou membro de uma empresa, é bem provável que você já compreenda o que é jornada do consumidor. Ok, mas o que isso tem a ver com experiência do cliente? E como a CX pode ser aplicada na jornada do consumidor? É isso o que veremos neste post. Acompanhe e boa leitura!
Como aplicar Customer Experience na Jornada do Consumidor Read More »
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Negligenciar a necessidade do cliente, executar ações sem explicá-las e adotar procedimentos despadronizados. Estes são alguns exemplos de problemas no atendimento ao cliente que devem ser evitados se a empresa quiser alcançar o sucesso no mercado. Entenda melhor!
Veja 9 problemas no atendimento ao cliente e como evitá-los Read More »
Each team has a different plan for their relationships, with unique goals, focal points, and measurements. And when it comes to new opportunities, it’s clear that it’s up to Sales to get the customer to sign the deal. But what about existing customers?
Customer Success vs. Sales; Who Should Own Renewals? Read More »
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more.
Delivering Happiness: A Path to Profits, Passion, and Purpose Read More »
B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to-business realm.
B2B Customer Experience Read More »
