CXPA: Customer Experience Professionals Association

Inovação

CXPA: Customer Experience Professionals Association – CCXP Exam administration English

The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry.

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Serviço em nuvem aprimora o customer experience

Inovação /

Serviço em nuvem aprimora o customer experience – ADTsys Português

Serviço em nuvem aprimora o customer experience? Vivemos em plena transformação digital e para uma empresa se manter competitiva e melhorar os seus resultados ela precisa focar nas expectativas de seus clientes. Uma das iniciativas capazes de impactar neste cenário são os serviços de cloud computing, pois a nuvem aprimora o customer experience. 

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Redefining the Patient Experience with Collaborative Care

Experiência do Paciente /

Redefining the Patient Experience with Collaborative Care – Harvard Business Review English

It’s a common patient complaint about the people involved in their care: “Sometimes the left hand doesn’t seem to know what the right hand is doing. I don’t feel everyone is working together.” To address this issue, nurses at ThedaCare employed lean techniques to create a patient-centered, team-based model that’s producing solid results.

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