Customers today demand a convenient and effortless experience when they are interacting with a brand through any of a brand’s channels, making the reduction of customer friction and pain points a key part of modern marketing.
4 Ways To Improve Your Customer Effort Score Read More »
Customer retention is crucial for businesses of all types, even for those that are expanding and gaining new customers daily.
Measuring and Improving Customer Satisfaction Through Behavioral Analytics Read More »
While it may be tempting to offer your customers a never-ending array of products, customizations, and information, research shows that simplicity is almost always the best option for boosting both company value and customer loyalty.
4 Strategies to Simplify the Customer Journey Read More »
Healthcare is one of those industries that everyone needs, but no one really loves. One of the big reasons obviously is that sickness always comes with pain and fear, but the problem reaches deeper.
How Customer Experience is changing the healthcare industry Read More »
Adopting practices that elevate the customer experience will undoubtedly produce a return on investment and provide a steady foundation for your brand.
Customer Experience Is the Future of Design Read More »
Customer experience (CX) design is the process design teams follow to optimize customer experiences at all touchpoints before, during and after conversion.
Customer Experience Design Read More »
Single-question customer metrics have become very popular. Companies all have their favorites. Some go for the traditional Customer Satisfaction measure, others the now famous Net Promoter Score. Each metrics claims to be the one but which is actually the best?
There Is No Single Best Measure of Your Customers Read More »
A lot of companies miss that a great employee experience turns to a great customer experience. Each function leads to valuable relationships, but when CX and EX are managed together, they create a unique, competitive advantage.
Why Every Company Needs a Chief Experience Officer Read More »
Looking to improve customer engagement, reduce churn, increase lifetime value, and grow the bottom line? This post explains how you can deliver a top-notch customer experience powered by an online customer community.
Why an Online Community is Key to Your Customer Experience Read More »
Meet Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
