Branded customer communities have been around for years now, helping to connect customers and creating a direct line into customer needs and more for companies. Here are six ways customer communities provide a customer experience advantage.
How Customer Communities Improve Customer Experience Read More »
We’re on a mission to build better experiences. We’re a CX community creating and designing people first, services and experiences. Here’s your place to find tips, tricks, how-to guides, and tools to develop your CX strategy and team.
As its popularity grew, NPS started to be gamed and misused in ways that hurt its credibility. Unaudited, self-reported Net Promoter Scores undermined the usefulness of NPS. Over time its creator, Fred Reichheld, realized that the only way to correct this problem was to introduce a hard, complementary metric that drew on accounting results.
Flavio is the VP of Operations and Customer Support at DigiCert, Inc., a leading provider of enterprise SSL Certificate Management and PKI technology for security in the Internet of Things. DigiCert is trusted by thousands of government, education, and Fortune 500 organizations.
Loyalty is one of the most overused phrases in business today. To most companies, it invariably means “customers give us all their money.” But that is not what loyalty is. So, today we’re going to talk about the five rules that will build customer loyalty.
5 RULES THAT ABSOLUTELY BUILD CUSTOMER LOYALTY Read More »
BlMajor topics include Customer Experience, Customer Engagement, Leadership, and Technology. This is the place to learn about every facet of customer-centric business management in articles, blogs, interviews, and news.
This CX Mini Masterclass explores best practices for building a CX dashboard, a critically important tool for any CX program. Special guest and customer experience expert, Ben Motteram takes listeners through the benefits and uses of a CX dashboard, he provides insights on how to build one with the end user in mind.
How to build a world class CX dashboard Read More »
As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers.
The benefits of customer journey maps can be transformational for both your organization and your customers. But your maps won’t lead to an increase in customer loyalty or company earnings if your journey mapping process is flawed.
Journey Mapping Mistakes to Avoid Read More »
